Last Updated: 2026/03/30
Company Registration Information
- Company Name: 武汉市廉思溪商贸有限公司
- Legal Representative: 吕想军
- Phone: +86 19275816430
- Email: service@mail.zoxlunae.com
- Date of Establishment: 2025-02-17
- Unified Social Credit Code: 91420114MAEA0QCN7N
- Company Address: 湖北省武汉市蔡甸区永安街道高新村217号
Thank you for shopping with us. We are a general merchandise store, and we stand behind the products we offer. This Warranty Policy explains how warranty coverage works for items purchased from our store.
Warranty Period
The warranty period for each product is based on the information provided in the instruction manual or packaging that comes with the item. Different products may have different warranty lengths. Please check the manual first to know how long your warranty lasts.
If the product does not include a manual, or if the manual does not clearly state the warranty period, please contact our customer service team. We will be happy to look up the correct warranty information for you based on the product.
How to Make a Warranty Claim
If you believe your product is covered under warranty and requires service or replacement, please reach out to us using the contact information above. When you contact us, please have your order details ready, such as the product name, purchase date, and a brief description of the issue.
We may ask for photos or a short video to help us understand the problem. This allows us to process your request more quickly. Once we confirm that the issue is covered under warranty, we will guide you through the next steps.
What the Warranty Covers
Warranties generally cover manufacturing defects and faults that appear under normal use, as described in the product’s manual. If a product fails due to a defect in materials or workmanship during the warranty period, we will arrange for a repair, replacement, or appropriate solution based on the warranty terms.
What Is Not Covered
Warranty coverage does not apply to:
- Damage caused by improper use, accidents, or neglect
- Normal wear and tear
- Products that have been modified or repaired by unauthorized parties
- Issues that arise from not following the instructions in the product manual
For questions about whether a specific issue is covered, please contact us and we will assist you.
Contact Us
For warranty inquiries or any other questions, please reach out to our team. We are here to help.
- Email: service@mail.zoxlunae.com
- Phone: +86 19275816430
When contacting us, please include your order information and a clear description of the concern. This helps us respond more efficiently.
This warranty policy applies to orders shipped to New Zealand. We aim to make the warranty process simple and straightforward. If you are unsure about anything, please do not hesitate to contact us — we will be glad to assist you.