Curating the extraordinary to elevate your everyday. Where timeless quality meets modern elegance.

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Last Updated: 2026/03/30

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1. How long does it take to process my order?
All orders are processed within 1 to 2 business days. You will receive a confirmation email once your order has been shipped.

2. What shipping methods are available and how long does delivery take?
We ship exclusively to addresses within New Zealand. Once dispatched, you can expect to receive your item within 5 to 7 business days.

3. How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the weight of the items in your cart. We strive to offer competitive rates for all Department Store items.

4. What payment methods do you accept?
We accept American Express, MasterCard, Visa, and PayPal for secure and convenient payment.

5. Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us immediately. If the order has not yet been processed or shipped, we will do our best to accommodate your request.

6. What is your return policy?
We offer a 14-day unconditional return policy. If you are not completely satisfied with your purchase, you may return the item within 14 days of receiving it for a full refund.

7. How do I return an item?
To return an item, please contact our support team for a return authorization. Items must be returned in their original condition. Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.

8. How long does it take to receive a refund?
Once we receive and inspect your return, refunds will be processed to your original payment method. The refund will typically appear within 7 days, depending on the policies of your card-issuing bank.

9. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately at service@mail.zoxlunae.com. We will arrange a replacement or issue a full refund as quickly as possible.

10. What if my package says delivered but I did not receive it?
If your tracking information shows that the package was delivered but you have not received it, please check with your neighbors or local depot. If you are still unable to locate it, contact us within 24 hours so we can assist you with a shipping investigation.

11. Do you restock sold-out items?
We regularly update our inventory. If an item is out of stock, please feel free to contact us to inquire about estimated restock dates.

12. How can I contact your customer service team?
We are here to help! You can reach 武汉市廉思溪商贸有限公司 customer service by emailing service@mail.zoxlunae.com. For any inquiries, please include your order number to help us assist you faster.

Contact Information
For any questions or support, please contact us: