Last Updated: 2026/03/30

Company Registration Information

• Company Name: 武汉市廉思溪商贸有限公司
• Legal Representative: 吕想军
• Phone: +86 19275816430
• Email: service@mail.zoxlunae.com
• Date of Establishment: 2025-02-17
• Unified Social Credit Code: 91420114MAEA0QCN7N
• Company Address: 湖北省武汉市蔡甸区永安街道高新村217号

Thank you for shopping with us. We are committed to delivering your orders in a timely and reliable manner. This policy outlines everything you need to know about shipping, delivery times, and associated costs for orders shipped to New Zealand.

1. Order Processing Time

All orders are processed after payment confirmation.

• Processing Time: 1–2 business days
• Business Days: Monday through Friday, 9:00 AM – 6:00 PM (excluding public holidays)
• Orders placed on weekends or public holidays will begin processing on the next business day.

2. Delivery Time

Once your order has been processed, the estimated delivery time is as follows:

• Delivery Time: 5–7 business days
• Delivery times are calculated in business days and do not include weekends or public holidays.

Please note that delivery may occasionally take longer due to factors beyond our control, such as carrier delays, remote delivery locations, or adverse weather conditions. If a delay occurs, we will do our best to notify you promptly.

3. Shipping Rates

Shipping rates are calculated based on the destination and the total weight or size of the order.

Shipping costs are displayed at checkout and are included in your order total before payment.

4. Customs, Duties, and Taxes

All applicable customs duties, import taxes, and administrative fees are the responsibility of the customer.

• These charges are not included in the product price or shipping cost.
• Customs policies vary, and we are unable to predict the exact amount of any additional fees.
• We recommend contacting your local customs office for further information before placing an order.

5. Shipping Origin

All orders are shipped from our warehouse located at:

湖北省武汉市蔡甸区永安街道高新村217号

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You may use this number to monitor the status of your delivery.

7. Returns and Exchanges

We accept returns and exchanges within 14 calendar days of the delivery date.

• Returned items must be unused, in original packaging, and in resalable condition.
• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
• For more details, please refer to our Return Policy.

8. Important Notes

• Delivery times are estimates and not guaranteed, though we strive to meet them.
• We are not liable for delays caused by the shipping carrier, incorrect shipping addresses provided by the customer, or circumstances beyond our control.
• If you need to update your shipping address after placing an order, please contact us immediately at service@mail.zoxlunae.com with your order details.

9. Contact Information

If you have any questions regarding your order or this policy, please reach out to us:

• Email: service@mail.zoxlunae.com
• Phone: +86 19275816430