Last Updated: 2026/03/30

Company Registration Information

• Company Name: 武汉市廉思溪商贸有限公司
• Legal Representative: 吕想军
• Phone: +86 19275816430
• Email: service@mail.zoxlunae.com
• Date of Establishment: 2025-02-17
• Unified Social Credit Code: 91420114MAEA0QCN7N
• Company Address: 湖北省武汉市蔡甸区永安街道高新村217号

At zoxlunae, we want you to love your purchase. If for any reason you are not completely satisfied, you may request a return or exchange within 14 days from the date you receive your item.

Key Return Conditions

Return Window: 14 days from delivery
Processing Time: 1–2 business days after we receive your return
Refund Time: Refunds are issued within 7 days of approval (depending on your bank’s processing time)
Return Shipping Cost: Determined by the reason for return—responsibility will be clearly assigned to the responsible party

Eligibility for Returns & Exchanges

• Items must be unused, in original condition, and in their original packaging.
• Returns are accepted for change of mind, damaged items, defective products, or incorrect items received.
• Non-returnable items include:

1. Personal care items
2. Items marked as final sale

What You Need to Do

1. Contact us at service@mail.zoxlunae.com within 14 days of receiving your order to initiate a return or exchange.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Wait for our return approval and the return shipping address (if applicable).
4. Pack the item(s) securely and ship them to the address provided. We recommend using a tracked shipping method, as we are not responsible for items lost in transit.

Refund Process & Timeline

• Once your return is delivered to our warehouse, we will inspect the item and process your refund within 1–2 business days.
• Refunds will be issued to your original payment method.
• Refund Deadline: You will receive your refund no later than 7 days after return approval, though most refunds appear within 3–5 business days depending on your bank or card issuer.

Return Shipping Costs

• If the return is due to our error (e.g., wrong item sent, defective product): We will cover the return shipping cost.
• If the return is due to change of mind: The return shipping cost will be borne by the customer.
• Shipping fees are non-refundable unless the return is due to our error.
• Return shipping cost will be based on the actual amount charged by the courier.

Return Address

Please contact our customer service team at service@mail.zoxlunae.com to obtain the correct return shipping address. Do not send returns to the sender’s address without confirmation.

Delivery Time & Shipping

• Estimated delivery time: 5–7 business days after dispatch.
• Shipping costs are calculated at checkout and vary based on the delivery location and weight of the package.
• Shipping costs are non-refundable except in cases where the return is due to our error.

Taxes & Duties

Any customs duties, taxes, or import fees incurred during the return process are the responsibility of the customer, unless the return is due to our error.

Contact Us

If you have any questions regarding returns or exchanges, please reach out to us:

• Email: service@mail.zoxlunae.com
• Phone: +86 19275816430